Parallels can only be as successful as our customers. We take pride in providing our clients with timely, helpful and efficient support.

Support Programs
Parallels offers a variety of support services to meet your unique needs. Customized support can be purchased. Installation and software customization services are available and charged by the hour. more...

Online Sales Support Form
For questions on Parallels licenses which you have purchased or leased through Parallels online store, use this form to contact our online sales support. If you have received the licenses directly through our offices or through a partner, you need to contact them. more...

Phone Support Hotline
Parallels customers who have purchased phone support and Parallels partners who have access to phone support through their partnership agreement may contact the following phone numbers with their support issues. more...

Parallels Virtuozzo Containers Support
Parallels has created a Hardware Compatibility List, which can assist you in the selection of hardware. Parallels keeps these Hardware Compatibility Lists up to date for all supported versions of Virtuozzo. more...

Parallels Server for Mac Support
If you have purchased Parallels Server for Mac and now have any questions about installing, using and maintenance of this product, please use this link for support request by phone or online. more...

Parallels Desktop/Workstation Support
If you have purchased Parallels Desktop or Parallels Workstation and now have any questions about installing, using and maintenance of these products, please use this link to request for support by phone or Internet. more...

Parallels Plesk Support
Parallels has released new patches to fix known problems in earlier versions. more...

Plesk Expand Support
Plesk Expand is a very powerful add-on to Plesk that combines multiple Plesk servers into an integrated hosting platform. more...

Parallels Plesk Sitebuilder Support
Parallels Plesk Sitebuilder is a next generation, browser-based, WYSIWYG design tool for creating and editing websites. The software includes hundreds of pre-built custom templates for a wide range of site topics and allows both the novice and the savvy designer to build and publish high quality sites in five easy steps. more...

Parallels Plesk Billing
Parallels Plesk Billing software is an advanced and automated web-based recurring billing application. Designed specifically for the Web Hosting, ISP and WISP industries, no other billing software comes close to providing the features, flexibility, and functionality that Parallels Plesk Billing includes out of the box. more...

Parallels Pro Control Panel (formerly known as Ensim Pro) Support
The goal of this acquisition is to transition existing Ensim Pro customers from Ensim to Parallels with zero interruption in their business. In the short term, customers should continue working with Ensim as they have done in the past. Parallels will notify customers as support, maintenance, licensing, and other processes are moved to Parallels. more...

Parallels Helm Support
Parallels Helm is a Microsoft windows control panel solution, empowering hosting providers to control, automate and sell virtually any product or service. Helm allows service providers to keep their operational costs down and serve their customers better, resulting in efficient service, improved revenue and greater levels of customer satisfaction. more...

H-Sphere and SiteStudio Support
H-Sphere and SiteStudio products will continue to be developed and supported by Parallels. Future product plans will be largely customer driven and will focus on integration with other Parallels hosting products. more...

Parallels Business Automation Support — Standard
Parallels Business Automation is shipped with an extensive library of pre-packaged webservice plugins that greatly extend the functionality of Parallels Business Automation by providing seamlessly integrated domain registration, payment and security webservices. If you require a webservices plugin or OS or application templates that are not in our library, we can build a custom template for you. more...

Parallels System Automation Support
Parallels System Automation is an operations support system (OSS) for enterprises and service providers who want to automate the delivery of server-based applications and resources. more...

Hardware Compatibility
We have tested Parallels Business Automation against the full line of Dell and IBM hardware. In general, we strongly recommend SCSI disks and high quality memory modules.
Before buying hardware, please look at the hardware compatibility list.