Get the support you need and deserve - 24/7! Parallels provides support around the clock so you get the answers you need when you need them. Software support, product installations and upgrades, and professional services are all available from Parallels.

Please select the product and support options desired for your product license.

• Parallels Virtuozzo Containers Support Options
• Parallels Plesk Control Panel for Linux/Unix Support Options
• Parallels Plesk Control Panel for Windows Support Options
• Parallels Plesk Expand Support Options
• Parallels Pro Control Panel for Linux Support Options
• Parallels Pro Control Panel for Windows Support Options
• Parallels Helm Support Options
• Parallels H-Sphere and SiteStudio Support Options
• Parallels Sitebuilder for Linux/Unix Support Options
• Parallels Sitebuilder for Windows Support Options
• Parallels Confixx Support Options
• Professional Services

* Choose the correct number of required hour packages after you have added it to the basket. Contact Parallels support with a description of the problem to get an estimation on the required hours before purchasing the service hours.

We provide phone support for questions about product functionality, prices for products and known issues covered in Parallels knowledge base. Complex issues requiring investigation of the problem and work of Parallels technical support engineers on customer's server(s) can be reported by phone support owners on the phone. Further work of Parallels technical support staff takes place offline. At customer's request updates on work progress can be received either by phone or e-mail.

Parallels Software Update Service (SUS) Details

1. Software Update Service (SUS) includes all Service Patches, Updates, and New Version Releases for the Plesk and Confixx Control Panels and Sitebuilder.
2. Valid Software Update Service (SUS) allows a customer to download all major upgrades and updates for the software. SUS does not include any technical support services or software installation services.
3. Software Update Service (1 year) is included in the Retail Price of the License
4. SUS Renewal is OPTIONAL.
5. SUS can be RENEWED for 25% of the Retail Price prior to 1st year Expiration date (1 year from date of purchase) for an additional 1 year.
6. Expired Parallels SUS can be REINSTATED for 65% of the Retail Price for 1 year.
7. Reinstated Parallels SUS can be renewed for 25% of the Retail Price the following year.

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